IntroductionDUPGEN AI SaaS Platform ("we", "our", or "us") is committed to protecting your privacy. In accordance with the Personal Information Protection Law and other relevant laws and regulations, this Privacy Policy (“Policy”) is established by MARKETSENSE ICT SDN. BHD. or its affiliates to help you understand how we collect, use, store, and protect your personal information when you use our products and/or services. It also explains your rights and how you can exercise them.
By using our platform, you are deemed to have understood and agreed to the terms of this Policy.
1. Facial Data Policy1.1. No Data RetentionWe analyze facial features (e.g., eyes, nose, mouth) in the photos you upload to provide specific visual effects. However, we do not collect or retain any facial data. All uploaded photos are deleted immediately after processing.
1.2. Purpose and Processing StepsTo enable certain features:- Your photo is uploaded securely.- Facial features are analyzed on our servers.- Processed content is returned to your device.- Temporary data is encrypted and deleted after a short period.
1.3. No Sharing or StorageWe do not share your facial data with any third party. All data is deleted post-processing.
2. Collection and Use of Personal InformationA. Device PermissionsWe may request access to the following:- Camera: For taking photos/videos.
- Read Storage: To upload files from your gallery.
- Write Storage: To save processed content.
- Microphone: For recording audio.
Refusing access to these permissions will only limit related features but will not affect the general use of the app.
B. Information We Collect- Device Info: Hardware model, OS version, Android ID, MAC address, IP address, etc.
- Account Registration: Mobile number and/or Email is required for account creation.
- Usage Data: App preferences, content uploaded (photos, videos, links, etc.).
- Logs and Analytics: Crash data, performance data, operational logs.
All data is de-identified and cannot be linked to your personal identity.
C. Changes in PurposeIf we need to use your information for new purposes unrelated to the original scope, we will notify you and obtain consent again.
D. Legal ExceptionsYour personal information may be collected/used without consent under specific lawful scenarios.
3. Use of Cookies and Similar TechnologiesWe may use cookies or anonymous identifiers to:
- Ensure secure and efficient service delivery.
- Simplify login and form-filling processes.
We will not use cookies for any purposes beyond those stated in this Policy.
4. Storage of Personal InformationA. Storage LocationAll personal data is stored within Malaysia. If we need to transfer data outside Malaysia, we will obtain your explicit consent in advance.
B. Retention PeriodWe retain data only for the duration necessary to provide services. After this period, the data will be deleted or anonymized unless legally required otherwise.
5. Sharing, Transfer, and Disclosure of Personal InformationA. General PrincipleWe do not share, transfer, or disclose personal information without your consent unless anonymized or legally required.
6. Data Security MeasuresWe implement industry-standard security measures to prevent unauthorized access, leakage, or loss of personal information. This includes encryption, anonymization, and internal access control protocols.
7. Your RightsYou have the right to:
- Access, update, or delete your personal data.
- Withdraw consent at any time.
- Restrict or object to specific types of processing.
- File complaints with regulatory authorities.
8. Protection of MinorsIf you are a minor under applicable law, you must obtain consent from your guardian before using our services. We do not knowingly collect data from minors without such consent.
9. Changes and NotificationsWe may revise this Policy as needed. In case of significant changes, we will notify you via app announcements or other methods. Continued use of the platform constitutes acceptance of the revised Policy.
10. MiscellaneousIf any term of this Policy is held invalid, the remainder will still apply. This Policy is governed by the laws of Malaysia.
11. Contact UsFor questions, suggestions, or concerns regarding this Policy, please contact:
MARKETSENSE ICT SDN. BHD.
Email: [email protected]