Welcome to the DUPGEN AI SAAS Platform and related services! To better serve you, please carefully read the DUPGEN AI SAAS Platform User Service Agreement (hereinafter referred to as the "Agreement"). Before you begin using the DUPGEN AI SAAS Platform and related services, you must read and fully understand this Agreement, especially the clauses regarding exemption or limitation of liability, rights licensing and information usage, consent to activate and use special individual services, governing law, and dispute resolution. Important clauses, such as those exempting or limiting liability, will be highlighted in bold for your attention. If you are under 18 years old, please read this Agreement carefully under the guidance of your legal guardian and obtain their consent before using the DUPGEN AI SAAS Platform and related services. Unless you fully accept all the terms of this Agreement, you are not authorized to download, install, register, log in, or use (collectively referred to as "Use") the DUPGEN AI SAAS Platform, or access any services provided by the DUPGEN AI SAAS Platform in any way (collectively referred to as "Use" in this Agreement). By using the DUPGEN AI SAAS Platform and related services, you acknowledge that you have fully understood this Agreement and agree to be bound by its terms as a party to the Agreement.
By using our platform, you are deemed to have understood and agreed to the terms of this Policy.
Scope of Application and Definitions
1.1 DUPGEN AI SAAS Platform: The DUPGEN AI SAAS Platform and related service systems or applications (including but not limited to mobile clients for iOS and Android, authorized mini-programs, official account service programs on third-party platforms, etc.) owned and operated by MARKETSENSE ICT SDN. BHD. or its affiliated subsidiaries. Hereinafter collectively referred to as "this Platform" or "Platform," also referred to as "We." We reserve the right to unilaterally change the name of the application. After the change, users will be notified via announcement, and all terms of this Agreement will automatically apply to the renamed application.
1.2 This Agreement: This Agreement is entered into between you and MARKETSENSE ICT SDN. BHD. (hereinafter referred to as "We" or "the Company") to clarify your rights and obligations when downloading, installing, registering, logging in, or using the DUPGEN AI SAAS Platform and obtaining related services. You acknowledge and agree that your use of the services provided by the Platform constitutes your acceptance of and agreement to be bound by all terms of this Agreement.
1.3 User: Refers to any natural person, legal entity, or other organization that directly or indirectly accesses or uses the DUPGEN AI SAAS Platform and related services. In this Agreement, a user may also be referred to as "You."
1.4 Other Agreements and Rules: This Agreement also includes other agreements, policies, and rules (including but not limited to the DUPGEN AI SAAS Platform Paid Service Agreement** and the DUPGEN AI SAAS Platform Privacy Policy**) that we have published or may publish in the future regarding the DUPGEN AI SAAS Platform and related services. Once published or amended, we will notify you through appropriate means such as system notifications. These agreements, policies, and rules form an integral part of this Agreement. Your continued use of the DUPGEN AI SAAS Platform constitutes your acceptance of and compliance with their terms.
Usage Guidelines
2.1 To use the DUPGEN AI SAAS Platform and related services, you may obtain the client application through pre-installation, authorized third-party downloads, or by visiting the DUPGEN AI SAAS Platform website. If you obtain the software from unofficial or unauthorized third parties, we cannot guarantee that the unofficial version of the DUPGEN AI SAAS Platform will function properly, and you shall bear any resulting losses or consequences.
2.2 You acknowledge and agree that membership services are online and virtual goods provided on a pay-first basis. Membership fees represent the price of the network goods corresponding to the services purchased and are not prepayments, deposits, retainers, or savings. Once activated, membership services are non-transferable and non-refundable. To protect your rights, please purchase memberships through official channels. Any virtual products or derivative services obtained through unofficial channels are not protected, and we reserve the right to suspend or terminate your service without liability for any losses incurred.
2.3 You may use the DUPGEN AI SAAS Platform and related services or update its version as needed. If you no longer wish to use the DUPGEN AI SAAS Platform and related services, you may uninstall it.
2.4 To enhance user experience and services, we may periodically provide software updates or changes (including but not limited to modifications, upgrades, feature enhancements, new services, or replacements). When updates occur, we will notify you via system prompts, announcements, or other means where possible. You may choose to accept the updated version or service. If you decline, certain features may become restricted or unavailable due to discontinued support for older versions, and you shall bear the consequences.
2.5 We grant you a personal, revocable, non-transferable, non-exclusive, and non-commercial license to use the DUPGEN AI SAAS Platform and related services. All other rights not expressly granted herein are reserved by us. Any exercise of such rights requires separate written permission. Our failure to enforce any rights does not constitute a waiver of such rights.
2.6 To ensure better use of the DUPGEN AI SAAS Platform and related services and protect your account security, certain features and/or individual service items may require real-name registration and login via a mobile phone number in compliance with applicable laws and regulations.
2.7 The DUPGEN AI SAAS Platform provides technical services such as video recording, synthesis, editing, exporting, sharing, and publishing. You must ensure that any content you record, edit, or publish using the Platform is either your original work or used with the rights holder's permission, without infringing any third-party rights. You retain all rights and assume full responsibility for such content. We only provide technical services and do not grant you any rights. Any disputes or legal liabilities arising from such content shall be borne solely by you.
2.8 If you find any content on the DUPGEN AI SAAS Platform that infringes your rights, please notify us immediately and provide preliminary evidence of your rights. We will handle your complaint in accordance with local laws. If your content is subject to infringement complaints, you may submit a counter-notice and supporting materials to appeal. We will process your appeal in accordance with local laws.
2.9 This Platform requires Android mobile devices for use. Results may vary among users, and we do not guarantee any specific business outcomes or profits. Refunds will not be issued for user-specific reasons such as account bans or violations. All actions taken by users on this Platform are their sole responsibility. We are not liable for any losses due to marketing errors or account issues caused by user actions.
Account Issues3.1 You may create an account using a mobile phone number to access DUPGEN AI SAAS Platform services. If you refuse to provide authorization, core features will be unavailable.
3.2 You agree to comply with all applicable laws during account registration and use, refraining from any actions that harm national interests, infringe on others' rights, or violate social morals.
3.3 Your DUPGEN AI SAAS Platform account is for personal use only. Without our written consent, you may not gift, lend, lease, transfer, sell, or otherwise permit others to use it. If we suspect unauthorized use, we may suspend or terminate the account to ensure security.
3.5 You are solely responsible for all activities conducted under your account, including data modifications, payments, and other operations on the DUPGEN AI SAAS Platform.
Protection of User Personal Information
4.1 We highly value the protection of user personal information and work with users to safeguard such information (i.e., data that can independently or in combination identify a user).
4.2 While using the DUPGEN AI SAAS Platform and related services, you may need to provide personal information to enable better service and technical support.
4.3 We employ security technologies and measures commensurate with the Platform's services, along with robust management systems, to protect your personal information from misuse, unauthorized access, or leakage.
4.4 Do not disclose sensitive information such as financial accounts, bank cards, credit cards, third-party payment accounts, or passwords while using the Platform. Any losses resulting from such disclosures are your sole responsibility.
4.5 Without your consent, we will not disclose your personal information to third parties, except:
(1) With your explicit authorization;
(2) If you voluntarily share, transfer, or disclose it;
(3) For national security, public safety, public health, or public interest;
(4) As required by law, mandatory administrative or judicial orders, or for criminal investigations, prosecutions, or court proceedings;
(5) To protect the life, property, or legal rights of other users, the Company, or its affiliates;
(6) From legally disclosed sources (e.g., news reports, government disclosures);
(7) Other circumstances permitted by law.
4.6 The DUPGEN AI SAAS Platform may include or link to third-party services. You acknowledge that such third parties may request personal information. We advise you to review their terms, privacy policies, and related clauses carefully. We are not liable for consequences arising from third-party use of your personal information. For more details, refer to the DUPGEN AI SAAS Platform Privacy Policy.
User Conduct Guidelines5.1 User Conduct Requirements
You are responsible for your use of the Platform and related services. Unless permitted by law or our prior written consent, you may not:
5.1.1 Use unauthorized plugins, external systems, or third-party tools to interfere with, disrupt, modify, or otherwise affect the Platform's normal operation.
5.1.2 Engage in activities harmful to network security, including:
(1) Unauthorized network intrusion, interference, or data theft;
(2) Providing tools for network intrusion or data theft;
(3) Assisting others in harmful network activities;
(4) Accessing unauthorized data or servers/accounts;
(5) Unauthorized entry into public or private networks to delete, modify, or add data;
(6) Probing, scanning, or testing system vulnerabilities;
(7) Disrupting Platform operations or spreading malware;
(8) Forging TCP/IP packet headers.
5.1.3 Reverse engineer, decompile, or disassemble the Platform's software.
5.1.4 Violate laws, this Agreement, or infringe on others' rights.
5.2 Content Standards
5.2.1 After completing real-name verification, you may use your account to create video content.
5.2.2 Content must comply with legal and ethical standards, including:
(1) Not opposing constitutional principles;
(2) Not endangering national security or disclosing state secrets;
(3) Not inciting subversion, secession, or undermining national unity;
(4) Not harming national honor or interests;
(5) Not promoting terrorism or extremism;
(6) Not inciting ethnic hatred or discrimination;
(7) Not spreading regional discrimination or hatred;
(8) Not violating religious policies or promoting cults/superstition;
(9) Not spreading rumors or false information;
(10) Not disseminating obscenity, gambling, violence, or criminal incitement;
(11) Not harming network security or using it for illegal purposes;
(12) Not defaming or infringing on others' rights;
(13) Not engaging in threats or doxxing;
(14) Not violating privacy or personal data;
(15) Not using vulgar language or harming public morals;
(16) Not infringing on others' privacy, reputation, portrait rights, or intellectual property;
(17) Not posting excessive ads or spam;
(18) Not using non-standard languages;
(19) Not posting irrelevant comments;
(20) Not posting meaningless content or evading filters;
(21) Not harming minors' rights or health;
(22) Not recording others without consent;
(23) Not posting violent, dangerous, or harmful content;
(24) Other illegal or disruptive activities.
Platform Content Usage Guidelines
6.1 Without our written permission, you may not:
(1) Copy or use Platform content for commercial purposes (e.g., promotions, increasing traffic);
(2) Edit or redistribute Platform content outside the Platform;
(3) Use identifiers or code to divert traffic;
(4) Otherwise illegally obtain Platform content.
6.2 With our written permission, content sharing must comply with:
(1) Not modifying the Platform's source pages;
(2) Preventing unauthorized access (e.g., via "spider" programs);
(3) Not using data beyond permitted purposes or for commercial gain.
Breach Handling
7.1 For violations, we may issue warnings, restrict account functions, or permanently close accounts. Suspected illegal activities will be reported to the authorities.
7.2 You are solely liable for third-party claims arising from your breach. You must compensate us for any losses due to your actions.
7.3 You warrant that your content does not infringe on third-party rights. We may remove infringing content upon notice. You are liable for all claims and must compensate us for losses.
Service Changes, Interruptions, and Termination
8.1 Services are provided "as-is." While we strive for continuity and security, we cannot foresee all risks (e.g., force majeure, cyberattacks).
8.2 We may modify, suspend, or terminate services with notice, without liability.
Advertising
9.1 The Platform may include ads or promotions (commercial or non-commercial).
9.2 You may opt out by stopping Platform use or disabling notifications.
9.3 Ads are provided per legal requirements. You are responsible for evaluating their reliability. We are not liable for ad-related transactions or losses.
Intellectual Property
10.1 All Platform content (software, text, images, audio, video, etc.) is our property. Unauthorized use (e.g., scraping, mirroring) is prohibited.
10.2 You retain rights to the content you upload, provided it is original or properly licensed.
Disclaimer
11.1 We do not guarantee that:
(1) Services will meet all user needs;
(2) Services will be uninterrupted, secure, or error-free;
(3) All errors will be corrected.
11.2 We are not liable for losses from financial or promotional content.
11.3 We are not liable for force majeure events (e.g., natural disasters, cyberattacks).
11.4 We reserve the right to address violations but are not obligated to do so.
11.5 Services are provided "as-is" without warranties. Use at your own risk.
Minor Usage
12.1 Users under 18 must review this Agreement with a guardian.
12.2 We protect minors' personal information. Guardians should supervise usage.
12.3 Minors and guardians are liable for violations.
Miscellaneous
13.1 This Agreement is governed by Malaysian law. If any clause is invalid, the rest remain enforceable.
13.2 Disputes shall be resolved in Malaysian courts.
13.3 We may amend this Agreement with notice. Continued use constitutes acceptance.
13.4 Headings are for convenience only and do not affect interpretation.
DUPGEN AI SAAS Platform Paid Service AgreementWelcome to DUPGEN's paid services! These services require payment. You may register or log in to the DUPGEN AI SAAS Platform before purchasing, or use as a guest (but switching devices may restrict access). To use paid services, please read and comply with this Agreement, the User Service Agreement, the Privacy Policy, and other rules.
Definitions and Scope
1. This Agreement governs your purchase and use of paid services (e.g., memberships, computing power).
2. Additional rules may apply and will be notified.
3. Paid entitlements are described on the purchase page and may change.
4. Computing power is a tool for redeeming value-added services and is non-transferable.
Service Activation, Entitlements, and Fees
1. Register/log in and bind a phone number to activate services.
2. Pay via approved methods to access services.
3. Entitlements may change. Updates will be notified.
4. Services expire after the paid term. Non-renewal terminates access.
5. Fees may adjust; existing purchases are unaffected until renewal.
6. You bear all device and internet costs.
7. Check your entitlements and computing power in your account.
8. Virtual goods are non-refundable and non-transferable.
Usage Rules
1. Accounts and entitlements are personal. Unauthorized sharing may result in suspension.
2. Misuse (e.g., hacking, reselling) voids entitlements without refunds. You are liable for damages.
3. We may notify you of service updates.
Computing Power Rules
1. Only recharge through official channels. Unauthorized top-ups may be voided.
2. Confirm recharge details carefully.
3. Misused funds may be deducted.
4. Computing power cannot be withdrawn, transferred, or gifted.
Service Suspension/Termination
1. Services may end due to:
(1) Non-renewal;
(2) Your breach;
(3) Legal requirements or force majeure.
2. No refunds for voluntary cancellation or termination due to breach.
3. Post-termination, all services cease. Pre-termination rights remain.
4. We may update terms with notice. Continued use constitutes acceptance.
Intellectual Property
1. All Platform content is our property.
2. Unauthorized commercial use, reverse engineering, or redistribution is prohibited.
3. Unauthorized monetization of Platform content is prohibited.
Minor Usage
1. Minors must obtain guardian consent.
2. Guardians are responsible for minors' compliance.
3. Guardians should safeguard payment methods to prevent unauthorized purchases.
Miscellaneous
1. Invalid clauses do not void the rest.
2. Malaysian law governs. Disputes shall be resolved in Malaysian courts.
3. This Agreement prevails over conflicting terms.